So I’m in New Zealand, thanks to Killzamoi and the token glitch my game got reset 12hrs after launch, which I’m actually ok with because it would have killed the game from the start. I lost the progression I had grinded from playing in that time, tokens, MT, players purchased from the Auction house, players pulled in packs…all of it gone back to zero.
I thought ok I’ll just start again, which I did, and I have built my team and grinded to some decent progress so far.
What I’m not ok with is that I paid $160NZD for the legend edition preorder and I have not received any of the bonuses associated to legend. I did not receive the 100,000VC after reset and I am now not getting the weekly bonus packs. It’s as though they reset my account to be recognised as the standard edition.
I have emailed 2k support back and forth for 3 weeks, probably 10-15 email exchanges, trying to sort it out and they are USELESS. I have been polite and diplomatic, they keep avoiding the issue and saying I will not receive any ‘compensation’, even though I am just asking for what I paid for.
It got escalated to a supervisor and they claim that they gave me the legend pre-order and I used the VC to open packs. But they deleted the players and items that I pulled from those packs, they removed everything and they did not reset my account back to having the pre-order bonuses.
Now they have not replied to me in 6 days, I have sent 3 ‘reminder’ emails in that time. Can they just ignore my problem and hope I go away?
Please guys I need your advice on what to do. Short of getting someone like Shake to PM Robbie or something, I don’t know what to do.
This is a blatant rip off, they charged me for the legend edition but gave me the standard. They will not even acknowledge their mistake and give me what I paid for.